Who can access our service

An older person/vulnerable adult who is struggling at home to look after themselves or a loved one, and who needs assistance because their health has deteriorated, or their circumstances have changed after an operation, or time spent in respite.

Services We Offer

Help may be required for personal care tasks. Our professional and sensitive staff will allow you to maintain your independence in a dignified manner.

Personal care services may include:

  • Assistance with toileting, bathing, washing, dressing and grooming
  • Assistance with getting up in the morning and going to bed
  • Cooking meals
  • Prompting of prescribed medication
  • Mobility and transfers (providing correct equipment has been supplied)
  • Light Domestic Cleaning (Carers are not able to move heavy furniture)
  • Laundry/ironing
  • Shopping and collecting pensions
  • Companionship and social visits
  • Accompanied hospital appointments
  • Assistance with pet care
  • Respite Care

Areas Covered

We cover the Rhyl, Meliden, Prestatyn, Dyserth, Rhuddlan, St Asaph, Denbigh, Towyn, Kinmel Bay and Abergele areas.

Service Users Rights

Every person has the right to lead as independent and fulfilling a life as possible. In this respect the following policy elements be must observed by all Staff:

  • To make informed choices
  • To be respected as an individual with individual needs, wants and desires.This individuality will be recognised and respected to ensure promotion and maintenance of the Service User's dignity and self-worth.
  • To fulfil his/her potential for personal choice of lifestyle and opportunities.
  • To a Care Service that does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
  • To refuse anybody entry to their home. This will include the Care Worker where the Service User feels an element of incompatibility, as he/she perceives it.
  • Of access to his or her personal Care Records, and to annotate them accordingly. He/she has the right to be consulted with respect to the Care Services provided and to be involved in on-going reviews of the same.

Where, for reasons of mental frailty/illness, the Service User is unable to make his/her wishes known directly, an appointed advocate may fulfil this purpose. In any event a risk assessment will have been carried out and a copy would be included in the Service Delivery Plan clearly outlining any limitations the Service User may have and how to handle any risks identified.